Terms & Conditions

Welcome to Jeaux. By accessing or using our website, you agree to be bound by the terms and conditions set out below.
1. General
This website is operated by Jeaux Pty Ltd. All information, products, and services are provided subject to these Terms and Conditions.
2. Intellectual Property
All content on this website, including text, images, logos, and product designs, is the property of Jeaux Pty Ltd and may not be reproduced or used without written permission.
3. Product Use
Our candles are intended for home fragrance and decorative purposes only. Please follow all candle care and safety instructions provided.
4. Limitation of Liability
Jeaux Pty Ltd shall not be liable for any loss, damage, or injury resulting from misuse of our products or failure to follow care instructions.
Privacy Policy
At Jeaux, we respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including POPIA.
1. Information We Collect
We may collect personal information including your name, contact details, delivery address, and payment information when you place an order.
2. How We Use Your Information
Your information is used solely to:
• Process and fulfil orders
• Communicate order and delivery updates
• Provide customer support
• Improve your experience with our brand. Data Protection
Data Protection
We take reasonable measures to protect your personal information and do not sell or share your data with third parties except where required to fulfil your order.
4. Your Rights
You may request access to, correction, or deletion of your personal information by contacting us at Jeaux.
3. Returns & Refunds Policy
Thank you for shopping with Jeaux Pty Ltd. Due to the nature of our products, all sales are final.
We do not offer refunds, exchanges, or returns once an order has been placed.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including your order number and clear photographic evidence. Where an error has occurred on our part, we will review the matter and may offer a replacement at our discretion.
Please Note
• Minor variations in colour, scent, or finish are a natural part of handcrafted products and are not considered defects.
• We cannot accept responsibility for damage caused by improper use or failure to follow candle care and safety instructions.
By completing a purchase, you acknowledge and agree to this policy.
4. Product Disclaimer & Safety Policy
Our candles are crafted with care using high-quality ingredients and are intended for standard candle use in a home environment.
Candle Safety Guidelines
To ensure safe enjoyment, please observe the following:
• Never leave a burning candle unattended
• Keep candles away from children and pets
• Always place candles on a heat-resistant surface
• Trim the wick before each use
• Discontinue use if irritation or discomfort occurs
Jeaux Pty Ltd is not responsible for damage, injury, or loss resulting from improper use of our products or failure to follow these safety guidelines.